Zendesk Sunshine Conversations

Context

The integration with Zendesk Sunshine Conversations allows you to connect the live chat to your Zendesk agents.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Zendesk Sunshine Conversations integration. This will open a popup where you can connect your Zendesk Sunshine Conversations account and set up the integration.

1. Ensure that messaging and Zendesk chat are enabled on your account.
2. Navigate to the Zendesk admin center for your account.
3. Under the ‘Apps and Integrations’ tab, select the Conversations integrations page.
4. Create a ‘conversations integration’. Set up the webhook with the URL https://api.unless.com/api/v1/ai/livechat/webhook and subscribe to the events 'Switchboard pass control' and 'Conversation message'. No need to include full user or full source.
5. Copy-paste the credentials into the relevant fields on the Unless.com Zendesk Sunshine Conversations integration configuration panel.
6. Go to the Conversations API page and create a new API key. Copy the relevant fields into the Unless configuration page.