Features
All-in-one AI solution
Everything you need to upgrade customer success to the AI era, with robust privacy protection and effortless implementation.
The compliant 24/7 support assistant that is always on
Instant AI assistance
Let your customers and teams find what they need, get answers to complex questions, and automate their tasks... without a worry about security and European regulations.
AI-powered search
Our AI understands your query’s context and retrieves the most relevant answers, drawing from up-to-date information across your company's knowledge sources.
Using audiences and sophisticated data organization, results are personalized to each user, ensuring users see the most relevant information for their situation.
visma.com
AI assistance
For anonymous website visitors and named clients alike, AI Assistants can help to prevent interactions with your support team. AI Assistants can not only answer questions, but are aware of their context, will suggest further inquiries and even perform actions on the end user's behalf.
Remaining support tickets can be dealt with much faster with the Unless Team Assistant ready to jump in. It summarizes previous interactions, reads tickets and immediately answers them, finds similar tickets, and automates tasks.
eaccounting.nl
Agent task automation
AI Agent actions can be used to perform tasks on the user's behalf. You can think of simple things like opening additional components like a video player, or more complex operations like connecting to an API to submit forms or requests.
And before you ask: as we operate in regulated markets like finance and healthcare, our AI Agents typically keep the human in the loop, suggesting actions rather than performing them autonomously.
silverfin.com
Currently in beta
Unified knowledge base
Stop wasting time weeding through an outdated knowledge base. Our AI instantly organizes, updates and rewrites existing documentation, and suggests additions.
- Easy to set up
- Connect your existing knowledge systems using one of our 50+ integrations.
- Always up-to-date
- Detects duplicates and suggests updates - while keeping a human in the loop for safety.
- Display in any language
- Existing documentation will be rewritten for structure and readability in any of your enabled languages.
Coming soon
Multi-agent ecosystem
Leverage the knowledge of trusted sources in a private network. By accessing the AI agents of your partners, you can use their domain expertise as a second opinion.
- Easy to set up
- Every AI Assistant within the Unless network is eligible to approve your connection request.
- Trusted expertise
- Depending on the user query, your own AI system may then consult the AI of one of your trusted sources.
- API connectors available
- And it gets better. Any domain-specific AI can be integrated into the ecosystem, using API endpoints.
Built on GDPR and EU AI Act
Privacy protection is our top priority
A carefully designed infrastructure shields personally identifiable information from leaking, offering PII filtering, privacy vault technology with data tokenization, AI model isolation, and real-time model switching.
- Cookieless by default
- Our platform is GDPR, EU AI Act, and CCPA compliant. Privacy-first design with zero cookies, full disclosure, consent mechanisms, and anonymization ensures data protection.
- Governance of protected user data
- We provide advanced data control through audience-based access, real-time data management, and sensitive data obfuscation. Transparent policies guide these procedures.
- Advanced PII filters
- Personal data will be filtered from any source material upon ingestion. The same goes for user queries in case one of your customers coincidentally shares private data.
- Transparent data policies
- We expose transparently what data we store, why, where, and for how long. Any personal data is located in a heavily secured data storage in the European Union only.
- The AI does not know who you are
- Personal data that is purposely submitted will not reach the AI either. Contextually relevant information will be obfuscated using a "privacy vault" architecture.
- AI-agnostic system built for regulatory change
- The regulatory landscape in the EU can change overnight, potentially disqualifying certain models. That's why our system is designed to switch AI models within minutes.
Open-source and extensible
Built for developers
Our low-touch implementation uses just a single snippet to enrich your product with conversational UI features. So, it is super easy to take it out again as well. But we suspect that you never will.
- Unbelievable performance
- Unless does not affect the performance of your product. Check the Lighthouse score of this website in your inspector if you don't believe it.
- Cookieless by default
- Our platform is fully GDPR, EU AI Act, and CCPA compliant. By default, it is cookieless. Advanced tracking can only be used after triggering our consent API.
- Layered access control
- You can regulate and manage user access to various features and data within the application easily.
- Component versioning
- Changes to components are tracked and logged. Previous work will be kept available, allowing for simple roll-back to earlier versions.
- Multiple development environments
- Any development pipeline is supported. Add as many environments as you want, including localhost.
- Priority tech support
- Our team is available for direct questions. You can talk directly to engineers when needed.
- Open-source framework
- Extend any component or compose your own in a low-code framework using open-source display types, layouts, and functional elements.
- Developer API
- Use our API to create user profiles that you can use in your audience segmentation, or directly in your components. And much more.
What Eugenia Victoria Hereñu says
"There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!"
Frequently asked questions
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Our all-in-one AI solution provides everything you need to upgrade customer success to the AI era. It includes robust privacy protection and effortless implementation, ensuring compliance with European regulations.
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Our instant AI assistance helps customers and teams find what they need, answer complex questions, and automate tasks. It operates 24/7, ensuring secure and compliant interactions.
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AI-powered search understands your query’s context and retrieves relevant answers from your company’s knowledge sources. It personalizes results for each user by using sophisticated data organization.
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AI Assistants can reduce interactions with your support team by answering questions, suggesting inquiries, and performing actions on behalf of users. This speeds up the resolution of remaining support tickets.
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Agent task automation allows AI agents to perform tasks on the user's behalf. They can handle simple operations like opening components or more complex actions like submitting forms, while keeping humans in the loop.
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We prioritize privacy protection with a design that shields personally identifiable information. Our platform is GDPR, EU AI Act, and CCPA compliant, using techniques like PII filtering and data tokenization to ensure security.
Reach out for a personal demo
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.